These Terms of Service (“Terms”) apply when you ask Prime Apex Cargo for a quote, book a shipment, move, or storage job, or use this website. By submitting a quote request or accepting a booking confirmation, you agree to these Terms. The Privacy Policy explains how we handle personal information from the website and quote form.
Effective date: 7 October 2026.
Agreement
Prime Apex Cargo (“we”, “us”, “our”) provides freight, packing, customs assistance, relocation, and related logistics services from our head office at Office No. 5, Opposite Flying Club, Near Old Airport, Rawalpindi, Punjab, 46000, Pakistan. A service description on this website is general information. The binding scope of any job is the written quote and booking confirmation we issue for that job.
Services covered
Depending on the route and booking, we may arrange international or domestic cargo, air and sea freight, door-to-door delivery, customs clearance support, export documentation, freight forwarding, house or office relocation, professional packing, wooden crating, goods transportation, car carrier service, and warehouse storage. See the services overview for current offerings.
Availability depends on route, cargo type, vehicle capacity, partner schedules, and local conditions. Same-day or emergency moves are only confirmed when a suitable vehicle and crew are available.
Quotes and bookings
A quote is an estimate based on the details you provide (route, cargo type, size, weight, access, and services requested). It is not a confirmed booking until we accept it in writing by email, WhatsApp, or another durable message you can keep, and any required deposit or payment terms are met.
If the cargo, dimensions, weight, packing condition, addresses, access, documents, or requested services change, we may revise the quote or decline the job. We do not publish a fixed public rate card; rates depend on the shipment.
Transit times given in quotes or on the website are estimates only. They are not guaranteed delivery dates unless a booking confirmation expressly says otherwise.
Your responsibilities
You agree to:
- Provide accurate cargo details, including contents, quantity, weight, dimensions, and declared value when value matters
- Disclose fragile items, high-value goods, temperature-sensitive goods, and anything requiring a permit or special handling
- Ensure a contact person is available at pickup and delivery, with workable access (entrance, lift, parking, and building permissions)
- Supply documents we reasonably request (for example commercial invoice, packing list, CNIC/passport copy for personal effects, or permits)
- Ensure documents match the goods tendered for transport
Prohibited and restricted goods
You must not tender illegal goods, undeclared hazardous materials, currency, bullion, firearms, explosives, perishable food that we have not agreed to carry, or any item restricted under Pakistani law or the laws of the origin or destination country without the required permits. We may refuse, hold, or return cargo that appears unsafe, illegal, misdeclared, or improperly packed.
Packing and handling
When packing is included in the booking, we pack to the method stated in that booking (for example cartons, blankets, foam, or wooden crates). Materials and methods that are not listed are not included by default.
If you pack the goods yourself, you remain responsible for the adequacy of that packing unless we agree in writing to inspect and repack. Damage caused by inadequate customer packing may fall outside our liability.
Customs, duties, and delays
Unless the written quote says we will advance them, you are responsible for customs duties, taxes, inspection fees, demurrage, storage after free time, and similar charges levied by authorities or terminals.
Clearance timing depends on authorities, document accuracy, inspections, and partner schedules. We are not liable for delay or loss caused by weather, strikes, port or airport congestion, carrier failure, customs holds, force majeure, or other events outside our reasonable control. We will notify you when we become aware of a material delay affecting your booking.
Insurance and liability
Goods are not automatically insured. If you want cargo insurance or declared-value cover, request it when you ask for the quote. Cover applies only if it is confirmed in the booking documents and any premium is paid.
Where insurance is declined or not arranged, our liability for loss or damage—if any—is limited to what is stated in the booking confirmation and otherwise determined under the applicable law of Pakistan and any mandatory transport conventions that apply to the mode used. We are not liable for indirect or consequential loss, including lost profits, business interruption, or emotional distress, except where liability cannot be limited by law.
We are not liable for loss or damage arising from inherent vice of the goods, inadequate packing by you, incorrect or incomplete information you supplied, or seizure by lawful authorities.
Claims
Notify us in writing of visible loss or damage within 7 days of delivery. For loss or damage that was not reasonably apparent at delivery, notify us within 7 days of the date you discovered it, and in any event within 30 days of delivery (or the date delivery should have occurred for total loss).
Your notice should include the booking or quote reference, a description of the goods, what happened, and photos where available. Submitting a claim does not itself mean the loss is covered or that compensation is due. We will review the claim under the booking, these Terms, and any insurance arranged for the shipment.
Payment and extra charges
Payment method, currency, and due dates are set out in the quote or booking confirmation. We may require advance payment or a deposit before dispatch. Unpaid balances may delay release or further work.
Extra work not included in the quote—such as long-carry, additional floors without a working lift, waiting time, weekend or after-hours labour, re-delivery, address changes, or storage after free time—may be charged at the rates we notify you of before the work (or as soon as reasonably possible if the need arises on site).
Cancellation and changes
If you cancel after we have confirmed a booking, you remain responsible for costs already incurred (including packing materials prepared, third-party bookings, permits, or dedicated vehicle allocation) and any cancellation fee stated in the booking confirmation. Date or address changes are subject to availability and may change the price.
Website use
You may use this website for lawful purposes only. Do not attempt to disrupt the site, overload the quote form, scrape content for competing services, or misuse contact details published on the site. Website content is provided for general information and may be updated without notice.
Governing law
These Terms are governed by the laws of Pakistan. Courts in Pakistan have jurisdiction over disputes arising from these Terms or related bookings, without prejudice to any mandatory rights you may have. If a court finds any part of these Terms unenforceable, the remaining parts continue in effect.
Who does what
| Topic | You | Prime Apex Cargo |
|---|---|---|
| Cargo description | Give accurate contents, size, weight, and documents. | Quote and plan from the information you provide. |
| Duties and taxes | Pay them unless the quote says we will advance them. | Arrange clearance support when that service is booked. |
| Insurance | Ask for cover if you want it. | Explain available options. Cover is not automatic. |
| Access at addresses | Provide a contact, entrance, and site permissions. | Collect and deliver within the agreed access conditions. |
| Loss or damage | Notify us within the claim window with details and photos. | Review the claim under the booking and these Terms. |
Contact
Questions about these Terms: email [email protected], call+92 332 7748038, or useGet a Quote.
Prime Apex Cargo
Office No. 5, Opposite Flying Club, Near Old Airport, Rawalpindi, Punjab, 46000, Pakistan
Hours: Monday to Saturday, 9:00 AM-5:00 PM